Gavin D'Souza

Gavin D'Souza is a seasoned banking professional with extensive experience at ICICI Bank, where current roles include Chief Manager in the Relationship Management Rural & Inclusive Banking Group since 2019 and previously as National Manager in Sales Process Channel from 2006 to 2018. In these capacities, Gavin has spearheaded initiatives to enhance CASA business, implemented Sales CRM across India, and conducted training programs for sales staff. Prior roles at ICICI Bank include Process Manager for Retail Liabilities Group and Manager in Channel Management Unit for Small Enterprises Group, showcasing a robust background in sales process optimization and team management. Earlier experience includes an Assistant Manager role at Reliance Inforstreams Pvt. Ltd. and a Senior Customer Care Officer position at Hutchinson Fascel Ltd. Gavin holds an Executive Masters from NIBM and an MBA from Gujarat University, along with a B.Com degree.