Lauren Bonfiglio

Principal Customer Success Manager, Mid-market at iCIMS

Lauren Bonfiglio has a diverse professional background in customer success, account management, and customer service roles. Currently holding a position as Principal Customer Success Manager at iCIMS, Lauren also has experience working as a Senior Customer Care Specialist and Account Manager. Prior to their current role, Lauren worked at MetTel as an Enterprise Account Manager and Customer Service representative. With a foundation in sales support from their time at AT&T, Lauren furthered their education at Brookdale Community College from 2018 to 2020.

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Timeline

  • Principal Customer Success Manager, Mid-market

    March 1, 2024 - present

  • Sr. Customer Success Manager, Mid-market

    January, 2023

  • Senior Customer Care Specialist

    October, 2022

  • Customer Care Specialist

    December, 2020

  • Account Manager

    March, 2020