Maxson Chellapandian has over 17 years of experience in IT operations, currently serving as Director of IT Operations at ICON plc since February 2006. In this role, Maxson excels in mentoring employees, designing key performance metrics, and maintaining service level agreements to ensure customer satisfaction and quality standards. Previous titles at ICON include Global Database Manager, DBA Team Lead, Senior DBA, Senior Data Architect, and Clinical Application Specialist, where responsibilities ranged from overseeing database management to ensuring data security and compliance. Prior to ICON, Maxson worked as a Helpdesk Engineer at Sutherland Global Services, providing technical support for Symantec products. Maxson holds a B.Tech in Information Technology from Bharathidasan University.
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