Roberto Perez is an experienced IT professional with a strong background in technical support and system maintenance. Currently serving as an IT Support Engineer III at ICON plc since January 2008, Roberto has been responsible for supporting both local and remote users and managing end-user issues through a Helpdesk Call tracking system. Previously, Roberto worked as a Client Services Technician at Standard Pacific Homes, overseeing technology support for multiple locations in Texas. Prior experience includes a Senior Desktop Support Administrator role at Laredo Candle Company, where responsibilities included the operation and maintenance of telecommunications and computer systems, as well as budgeting for IT expenditures. Early career experience at United Independent School District involved supporting computer systems for the administration and staff while managing hardware installations and network configurations. Roberto holds an Associate's degree in Computer Systems Networking and Telecommunications from Laredo Community College.
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