Susan Shields Furchak

Susan Shields Furchak, SPHR, SHRM-SCP has extensive experience in human resources, with a focus on strategic planning, organizational development, talent management, and employee relations. Susan has held various leadership roles, including Vice President of Human Resources at ICSC, where they contribute to industry advancement and drives innovation and growth. Susan has also served as a Senior Director of Human Resources at Ask Applications and Pathline Emerge Pathology Services, where they developed and executed HR strategies to support the companies' goals. Additionally, they worked as a Human Resources Business Consultant at Twinsight HR Consulting, where they provided guidance on process improvement, leadership coaching, and talent assessment. Susan has a proven track record of transforming HR teams into strategic business partners, as evidenced by their roles at Hiscox and High 5 Games. Throughout their career, they have demonstrated a commitment to enhancing organization culture, attracting and retaining top talent, and driving employee engagement and performance.

Susan Shields Furchak, SPHR, SHRM-SCP, holds an MBA in Human Resources Management from Iona University. Susan also holds a Labor Studies Certification from Cornell University and a B.S. in Business Administration from St. Thomas Aquinas College. Additionally, they have obtained several certifications including the Diversity, Equity and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education. Susan has also completed various certifications from the Josh Bersin Academy, including Coaching at Scale, People Analytics, Performance Management Reimagined, The Agile Learning Organization, and The Strategic HR Business Partner. Finally, they hold the SHRM Senior Certified Professional (SHRM-SCP) certification from SHRM and the Senior Professional in Human Resources® (SPHR®) Certification from HRCI.