Rojo Oonnoonny

Rojo Oonnoonny began their work experience in 2007 as a Process Associate-Customer Service (Voice) at Genpact. In this role, they handled a high volume of calls per day and achieved an efficient handling time. Rojo worked specifically with UK customers for the credit card process.

In 2008, Rojo joined Ictect, Inc. as a Project Coordinator. Rojo reported to a senior project manager and was responsible for supervising all project stages while ensuring high-quality service to the client. Rojo also coordinated and tracked project deliverables and maintained the resource calendar.

In 2011, Rojo transitioned to the role of a Technical Analyst III at Ictect, Inc. Rojo provided training and support to Level 1 and Level 2 Analysts, and gave presentations on product/services to clients and the US office. Rojo resolved issues within the team and with clients related to XML tagging/formatting and document issues.

In 2013, Rojo became the Team Lead-508 Compliance Project at Ictect, Inc., where they currently work. No specific end date is provided for this role.

Rojo Oonnoonny completed a Bachelor of Commerce degree from Career College of Law from 2004 to 2007. Following this, they pursued a Master's degree in Business Administration from Sikkim Manipal University, which they completed from 2009 to 2011.