Sami John

Sami John is an experienced professional with a diverse background in customer support, sales management, and marketing. Currently serving as a Senior Support Representative - Fraud Specialist at ID.me since July 2021, Sami has over two years of SaaS experience, providing exceptional support for TransUnion and verification products. Previous roles include Third Key Sales Manager and Sales Associate at Fossil Group, Inc., where responsibilities involved enhancing customer and employee experiences to drive Key Performance Indicators. Sami's experience also encompasses roles such as Product Specialist at Koons Automotive Companies and Retail Consultant at MobileNOW Inc. Education includes a Google IT Support Technician certification from Merit America, an MBA in Accounting and Finance from the National College of Business Administration & Economics, and a BSc in Economics from Forman Christian College. Proficient in tools such as the Atlassian Suite, Sami demonstrates a commitment to customer service and effective team collaboration.