Shannon M.

Shannon M. is a dedicated professional with extensive experience in customer service and operational roles. Currently serving as a Member Service Representative at ID.me since June 2021, Shannon excels in resolving complex account issues and implementing strategies for efficient member assistance, consistently achieving a top 10% rating for quality and quantity. Prior experience includes working as a Warehouse Associate at Amazon from November 2019 to July 2021, where Shannon demonstrated strong quality assurance skills and consistently met performance metrics. Earlier, as a Sales Associate at The Exchange from July 2016 to July 2021, Shannon mentored new associates and fostered positive customer relationships, contributing to revenue growth. Shannon holds an Associate of Arts degree in Information Technology from Broward College and is currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University, alongside self-directed learning and participation in the SANS Cloud Diversity Academy.