Wilker Pontes Ferreira

Wilker Pontes Ferreira is an experienced IT professional currently serving as an IT Service Desk Administrator at IDA Ireland since September 2022, with expertise in managing client operating systems, Microsoft Office 365, and various communication tools. Previous roles include System Analyst at SGC Consultoria & Sistemas, where database analysis and troubleshooting were key responsibilities, and Digital Operations at IMM Esporte e Entretenimento, focusing on system support and user training. Earlier experience as a Technical Support Analyst at Amancay IT and Elumini Outdoing IT involved resolving website and system issues, along with SQL Server database management. Wilker's career began as a Network Administrator at Ultrapel, where skills in server management and infrastructure installation were developed. Academic qualifications include a degree from Unipli, completed between 2008 and 2011.