Melissa Holtz is a seasoned professional in the telecommunications and cloud communications sectors, currently serving as Senior Research Manager for the European Infrastructure & Communications group at IDC since January 2008. Holtz leads IDC's Worldwide Communications Platform as a Service (CPaaS) research program and contributes to the EMEA Telco Platform & Digital Ecosystems research. Previously, Holtz held various roles at IDC, including Research Manager and Senior Research Analyst, focusing on managed unified communications and telecommunications in the EMEA region. Prior to joining IDC, Holtz worked as a Research Analyst in the Asia Pacific Telecommunications Research Group, specializing in IP communications, and started a career at ABN AMRO Bank N.V. as a Senior Analyst in business control and development. Holtz holds a Bachelor's degree in International Hospitality Services & Business Management from NHL Stenden.
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