Sheila Z. is an experienced professional in customer success and relationship management, currently serving as the Director of Customer Success at IDC since May 2016. Sheila has held various roles at IDC including Senior Manager positions in Customer Success and Customer Relationship Management, as well as Syndicated Program Manager. Prior to IDC, Sheila worked as a Consultant at Ecospan and gained technical writing experience as a Technical Author at GlaxoSmithKline. Sheila began a career in product management and technical writing at BASS Software Ltd. Sheila Z. holds a Bachelor of Business Administration degree in International Business from Widener University.
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