Nikkita Albon

Nikkita Albon is an experienced professional currently serving as an Account Executive and Client Services Engineer at Idea 11 since January 2022. Prior to this role, Nikkita worked as a Service Technician at Mercury IT from February 2021 to January 2022, where strong client relationships were built through effective communication and timely solutions. Skills include ticket triage to meet service level agreements and identifying opportunities for process improvements. Nikkita is also pursuing an Undergraduate Certificate in Information Technology at Southern Cross University, demonstrating a commitment to ongoing education and professional development.