Ideagen
Alana Burton serves as a Senior CX Manager - Digital Platforms at Ideagen since March 2023, leading a team of Customer Success Managers and overseeing a large customer base to enhance the customer experience. With a strong background in customer success and experience management, Alana previously held roles such as Head of Customer Experience at Intoware and Customer Success Manager at Classroom Monitor and AppInstitute. Alana's expertise encompasses the design and implementation of customer lifecycle strategies, cancellation processes, and digital adoption programs, as well as managing multiple physical and digital event initiatives in various capacities throughout a diverse career spanning over two decades.