Norman Hidalgo

Norman Hidalgo has over 30 years of work experience in various roles and industries. Norman started their career at DMS as a Senior Supervisor in Call Center Operations. Norman then moved on to ClientLogic Corporation, where they served as an Account Manager and later as a Manager of Client Services. At Inslogic, they worked as the Director of Strategic Planning and Implementation.

Norman joined CIBC as a Senior Manager of Business Development, where they played a key role in developing and implementing sales initiatives for the Telephone Banking Channel. Norman exceeded targets and achieved significant revenue growth through their contributions.

At Saint Elizabeth HealthCare, Norman worked as an IT Project Manager, gaining valuable project management experience.

Norman then joined Siemens as a Manager of Product Development, leading a team in the development of the company's OpenScape Contact Center solution. The solution received industry recognition and accolades.

Norman later worked at SwitchGear Consulting as a Senior Consultant, where they implemented a customer acquisition channel for a leading Financial Solutions Provider.

Norman then joined Finastra, first as a Director of Operational Excellence (Americas and EU) and later as a Director of Customer Success Operations, Systems (Americas and EU).

Currently, they hold the position of Head of Customer Success Operations at Ideagen.

Norman Hidalgo completed a Masters Certificate in Project Management from the Schulich School of Business - York University in 2006. Prior to that, they obtained a Bachelor of Arts degree in Political Science from York University between 1993 and 1997. Additionally, they have obtained several certifications including AU-Management Systems Auditing and QM-Quality Management Systems from Exemplar Global, Inc. in 2014 and a Certified ScrumMaster certification from Scrum Alliance in 2005.