Carlton Franks

Carlton Franks is a seasoned professional with extensive experience in customer success and technical support roles. Currently serving as a Customer Success Analyst at HCSS since April 2023, Carlton previously held the position of Project Manager at Ideal Computer Systems, where responsibilities included managing implementation teams and client training within the Outdoor Power Equipment sector. Prior to that, Carlton was a Technical Implementation Project Manager at Solera, overseeing new dealership installations and enhancing client communication. Experience also includes roles at MAXIMUS, Granite Services, G4S, and a technical internship at The State University of New York. Carlton holds dual Bachelor’s Degrees in Computer Engineering Technology and Electrical Engineering Technologies from SUNY Polytechnic Institute.