Michael Simonsen has over 20 years of experience in customer service and support roles across various organizations. Currently serving as a Supporter at IDEMIA since September 2016, Michael previously held positions at Ikano Bank from June 2010 to May 2016, where responsibilities included customer service management. Prior to that, Michael was a Subject Matter Expert at Citibank PLC in Denmark from January 2005 to May 2010, engaging in customer system development, testing, documentation, and training. Additionally, experience includes roles at THORN Scandinavia/D|E|R A/S and Magasin du Nord, further enhancing skills in customer interaction, team leadership, and operational support. Michael holds a degree from Køge Handelsskole and completed education at Ølby Skole.
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