Manav Gupta

Manav Gupta is an experienced professional with a strong background in collections and customer relationship management. Currently serving as Senior Vice President Collections at IDFC FIRST Bank since September 2020, Manav leads national collections efforts for early delinquency across various retail assets. Previously, as Head of Customer Relationship Management and Presales at Sunteck Realty Ltd, responsibilities included managing customer onboarding, retention, and collections for diverse luxury projects in Mumbai. Manav's extensive experience at Vodafone encompassed roles such as General Manager of Customer Service and Assistant General Manager of Contact Centre Operations, focusing on activation operations and call center management. Early career contributions at GE Money, Globalvantedge, and EXL Service involved dialer strategy, telesales campaigns, and call center operations. Manav holds a B.Com (Hons) degree from Delhi University.