Swapnil Musale

Swapnil Musale is a seasoned professional with extensive experience in call center and customer service management. Currently serving as a Senior Manager at IDFC FIRST Bank since May 2022, Swapnil specializes in cross-sell management, vendor management, and product management. Previously held the position of Manager at HDFC Life from February 2019 to April 2022, focusing on upselling and lead generation. Swapnil's career also includes roles such as Contact Center Manager at Kaya Limited and Customer Service Lead at Nature's Basket Limited. Earlier positions at Naaptol Online Shopping Pvt. Ltd and Eureka Outsourcing Solutions Pvt Ltd involved leadership in call center operations and team management. Swapnil holds a B.COM degree in Accounts and Economics from the University of Mumbai, completed in 2006.