Vicky Khandelwal is an accomplished Customer Success professional with extensive experience in managing client relationships and enhancing customer experiences across various technology companies. Currently serving as Senior Manager of Customer Success at IDfy since July 2025, Vicky previously held the position of Senior Customer Success Manager at CleverTap, achieving a notable 100% retention rate and a 10% business growth in Q3 2024. Vicky's expertise in developing AI-driven strategies, overseeing customer onboarding and training, and optimizing customer journeys has been instrumental in driving revenue and user engagement across several industries. With a solid educational foundation in Information Technology from Symbiosis Institute of Technology, Vicky has successfully navigated roles at Tableau, Rackspace Technology, QuadLabs Technologies, Zillious Solutions, and Radius7, demonstrating a consistent track record of enhancing customer satisfaction and achieving business objectives.
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