Joseph Marselle

Joseph Marselle is a seasoned professional with extensive experience in technical operations and support management across various technology sectors. Currently serving as Sr. Technical Operations Manager at IDMWORKS, Joseph oversees the Managed Services Team, ensuring successful service delivery and performance reporting for multiple identity platform technologies. Previous roles include Engagement Manager at Agilant Solutions, IT Application and Relationship Manager at New York Community Bank, and Sr. Support Engineer at CA Technologies, where Joseph demonstrated expertise in identity management, operational leadership, and customer support. Joseph's career showcases a strong focus on service quality, team management, cybersecurity, and compliance initiatives, alongside significant contributions to process improvement and application support.