Kevin Heron

Kevin Heron has extensive experience in technical operations and management roles. Kevin'smost recent position is as a Technical Operations Manager at IDMWORKS, where they resolve customer issues and manages the Managed Service Practice team. Prior to this, they worked as a Senior Manager at Deloitte, where they assisted federal and state clients in areas such as call center management and cloud technology. Kevin also served as a Technical Operations Manager at Ocient, administering operations and ensuring cost-efficient technology utilization. Kevin has held managerial positions at Delta Dental Plans Association and DeVry Education Group, where they oversaw infrastructure and operations functions and led strategic initiatives. Earlier in their career, they worked at CA Technologies, holding various roles including Sr. Principal Customer Experience Manager, Director of Customer Success, Sr. Director of Service Delivery, Regional Manager/Director, and Sr. Systems Administrator. Throughout their career, Kevin has achieved notable accomplishments such as reducing service desk call backlog and driving automation, increasing customer satisfaction ratings, and establishing optimal pricing advantages.

Kevin Heron received a Bachelor's degree in Accounting/Business Administration from the University of Pittsburgh, completing their studies between 1990 and 1994. In 2010, they also obtained the ITIL V3 Foundations certification from EXIN.