Lea Lacivita

Lea LaCivita is a seasoned customer service professional with extensive experience in leadership and management roles across various industries. Currently serving as the Customer Service Supervisor at IER FUJIKURA, INC. since November 2023, Lea has previously held key positions at Giesecke+Devrient, WestRock Company, Coastal Pet Products, and Energy Focus Inc., where efforts focused on enhancing customer experience and optimizing service delivery. Throughout a career spanning over three decades, including a significant tenure at Graphic Packaging International, Lea effectively implemented processes that drastically reduced service complaints and fostered robust communication between customers and internal teams. Educational qualifications include studies at Kent State in 2016.