Audrey Robert

Audrey Robert currently serves as Cheffe de projets qualité (qualiopi) et formation at IFAE, overseeing the certification process for Qualiopi and implementing continuous improvement measures, including audits and satisfaction assessments. Previously, Audrey held the position of Responsable service clients at EZIclean®, focusing on customer relations management and communication strategies. With extensive experience at Euro-Information Telecom, Audrey managed quality projects related to customer satisfaction and maintained knowledge bases for client advisors. Audrey's background includes work as Animatrice Qualité at ANTARGAZ, where systems documentation was restructured, and as Assistante qualité et sécurité at SNCF, contributing to safety management and ISO certification processes. Audrey Robert completed a Master’s degree in Ingénierie de la Décision de la Connaissance with a specialization in quality management.