Joseph O'Hara

Joseph O'Hara is a seasoned professional in customer engagement and order fulfillment, currently serving as the Customer Engagement Manager at ifm since June 2023. Prior to this role, Joseph held various positions at Southco, Inc. from February 2014 to June 2023, advancing from Senior Manager of Customer Service and SAP SD Process Lead to Manager, Supervisor, and Team Lead roles in customer service and inside sales. Joseph began the career as a Customer Service Representative, demonstrating a strong foundation in customer relations. Joseph holds a Bachelor's degree in Business Administration/Management from Cabrini University, earned between 2009 and 2012.