Leonardo Passarelli

Leonardo Passarelli is an experienced professional in customer experience management, currently serving as CX Manager at iFood since February 2019, with a progressive career at the company including roles as CX Sr. Coordinator, CX Coordinator, and CX Team Leader. Prior to iFood, Leonardo worked as Team Leader for Customer Experience at Rappi and held several positions, including Team Leader and Customer Experience Analyst, at 99. Leonardo's early career included a role as a Vendedor decorador at Tok&Stok and as an Auxiliar Administrativo at Garcia & Dimarzio - Sociedade de Advogados. Education includes a Bachelor's degree in Marketing from Universidade Presbiteriana Mackenzie, ongoing since August 2022, a Bachelor's degree in Architecture and Urbanism from Uninove - Universidade Nove de Julho completed in 2019, and a technical degree in Interior Design from Etec Carlos de Campos obtained in 2013.