Rafael Rocha

Rafael Rocha is an experienced professional in process intelligence and operations management, currently serving as Senior Coordinator of Process Intelligence at iFood since April 2018. Responsibilities include direct oversight of 4 leaders and indirect management of 58 individuals across various teams, along with the organization of logistics processes and the management of embryonic operations for new business models. Previous roles at iFood include Coordinator of External Processes and Operations Supervisor, demonstrating a consistent focus on process improvement and performance management. Earlier experience includes positions at Rapiddo, Atento Brasil, and Teleperformance Brasil, providing a strong foundation in customer service and operational support, complemented by a post-graduate degree in Strategic Business Management from FGV.