Rafaela D'Angelo

Rafaela D'Angelo is a Senior Business Analyst with nearly nine years of experience in process improvement and continuous enhancement, currently working at iFood. They have a solid background in optimizing customer experience from product discovery through post-sales, utilizing data analysis and customer feedback to drive strategic changes. Rafaela has previously held roles in organizations such as Hotmart and Vale, where they led teams, managed customer satisfaction metrics, and developed effective operational strategies. They hold a Bachelor's degree in Production Engineering from Universidade Federal de Ouro Preto and a Technical degree in Civil Engineering from Instituto Federal de Educação, Ciência e Tecnologia de Minas Gerais.