Imanka Amarakoon is a skilled Senior Service Delivery Manager at IFS, with a career spanning various IT roles since 2017. Key responsibilities include overseeing service delivery, implementing process improvements, and leading operational teams. Previous experiences involve supporting client onboarding, managing IT support for over 1000 employees at Eureka Technology Partners, and gaining technical expertise as a Technical Support Trainee at Omak Technologies. Imanka holds an MBA in Management & Entrepreneurship from IPAC and multiple project management certifications from IFS Academy, alongside a BSc (Hons) in Computer Systems and Networking from the University of Greenwich. Additionally, Imanka contributes as a Creative Writer for Medium.
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