Vivek D.

Vivek D. is an experienced Incident and Problem Management professional with a strong background in IT service delivery and process optimization. Currently serving as an Incident Manager at IG Group since May 2022, Vivek D. specializes in ITIL practices, major incident response, SLA management, and regulatory compliance. Previous roles include Team Lead Incident Management at Close Brothers, Incident Manager Team Lead at SITA, and Global Incident and Problem Manager at Rentokil Initial, where Vivek D. demonstrated expertise in coordinating incident resolution, managing stakeholders, and conducting trend analysis. A Master's degree in Information Security and Risk was obtained from City St George’s, University of London, enhancing a solid foundation built through progressive roles at organizations such as dunnhumby, BP, Steria, CSC, and IBM.