Raffaele Frumenti

Raffaele Frumenti is a seasoned professional in customer service and quality assurance with extensive experience in the gaming industry. Currently serving as a C Center Quality Service Senior Specialist at IGT Italia since 2018, Raffaele previously held key roles such as Co-manager of RGS customer service at Lottomatica and RGS Customer Service Manager at IGT. Early career contributions include serving as a CRM Consultant and Team Leader at GTECH Interactive, where Raffaele managed call center start-ups and trained staff in CRM software for online betting. Raffaele's foundational experience includes roles at Lottomatica focusing on front and back office operations in B2B poker, bingo, and casino gaming. Raffaele holds a degree in Lingue e comunicazioni internazionali from Università degli Studi di Roma Tre.