Melvin Abraham is an Operations Manager with over 12 years of experience in managing cross-functional teams within the BPO and travel industries. They have led teams of more than 250 individuals, successfully implemented automation initiatives that decreased average handling time by 22%, and fostered strong client relationships to ensure long-term success. With a background in operations management, training, and client relations, Melvin is currently pursuing the IATA Foundation Course at IITC and is open to new managerial opportunities in Operations, Training, or Service Delivery in the Delhi NCR region.
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