Rohit Tickoo

Rohit Tickoo is an experienced Escalation Specialist at IGT Solutions since June 2015, specializing in the management of client escalations and process improvement. Responsibilities include reviewing data from approximately 10,000 calls, 3,000 chats, and 5,000 emails to track corrective actions, handling tier-3 back-office client escalations, conducting root cause analyses, and managing vendor-related issues. Prior to this role, Rohit served as a Subject Matter Expert at Xerion Retail Private Limited from May 2014 to June 2015, where complex technical customer issues were resolved, and team processes were optimized and mentored.