Vivek Kumar has accumulated valuable experience in the customer service sector, serving as a Contact Center Associate at Webhelp India from October 2020 to July 2022, and as a Process Associate and Lead Associate at IGT Solutions from October 2019 to August 2020. In these roles, Vivek Kumar engaged with customers via chat, email, and occasionally phone calls to address inquiries regarding flight schedule changes. Educational qualifications include an IATA foundation course in travel and tourism from YMCA, New Delhi, and a Post Graduate diploma in Tourism and Travel Services Management from Y.M.C.A, Delhi. Vivek Kumar also holds a degree from Greater Noida Institute of Technology, completed from 2012 to 2016.
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