IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.


Consulting

IT Services

IGT Solutions

IGT Solutions' headquarters in Gurugram, India

This department focuses on optimizing the workforce's efficiency and effectiveness to meet operational demands.

Workforce Management

This department oversees and optimizes organizational processes to enhance efficiency and productivity.

Process Management

The Operations Management team at IGT Solutions is responsible for overseeing and optimizing the company's customer experience delivery processes. This team ensures efficient project execution, quality management, and resource allocation while driving strategic initiatives that enhance operational performance across travel and high-growth tech sectors. Collaborating closely with various stakeholders, they focus on continuous improvement to elevate the overall customer experience.

Operations Management

This department is responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Customer Service

This department is responsible for designing, developing, and maintaining software applications and systems.

Software Development

This department focuses on overseeing and managing operational activities to ensure efficient processes and quality control.

Operations Coordination

This department focuses on sourcing, recruiting, and hiring qualified candidates to meet the organization's staffing needs.

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Other teams

Process Management

Operations Management

Customer Service

Software Development

Operations Coordination

Talent Acquisition