Scott Charby

Scott Charby is a seasoned professional with extensive experience in operations management and technical support. Currently serving as the owner of Opulence Drag Lounge & Taqueria since April 2025, Scott also holds the position of Senior Manager for North American RGS Service Operations at IGT, overseeing production systems and support teams. Prior to this role, Scott was the Director of Technical Operations at Everi Holdings Inc., where responsibilities included managing network operation centers and personnel. Additionally, experience at Dell included roles such as Support Site Manager and Channel Partner Manager, where Scott developed processes, managed partner operations, and facilitated customer service improvements. Scott's career began at Essilor as a Customer Service Manager, highlighting a strong focus on client satisfaction and operational excellence. Education was completed at St. Lawrence College.