Bernardo Casaes

Bernardo Casaes is an experienced professional in customer success and management, currently serving as Coordenador de Gestão de Clientes at Iguá Saneamento since November 2023. Prior to this, Bernardo held the position of Coordenador de Sucesso do Cliente at Trinks.com, where responsibilities included leading the activation journey for beauty establishments and personalizing onboarding services. Bernardo also coordinated customer experience and sales teams at Curso Ênfase, managed a customer success team at Ibmec, and supervised customer service operations at Universidade Veiga de Almeida. Bernardo holds an MBA in Process Management from Ibmec and a Bachelor's degree in Business Administration from Universidade Veiga de Almeida, along with a technical diploma in Occupational Safety from Senac RJ.