Catherine Willis

Catherine Willis is an accomplished professional in consumer insights with extensive experience across various industries. Currently serving as the Head of Guest Insights at IHG Hotels & Resorts since September 2021, Catherine previously held the position of Director of Consumer Insights at Cox Communications from October 2019 to September 2021. Prior to this, Catherine worked at Delta Air Lines as General Manager of Customer Research from March 2012 to March 2019 and held strategic roles at Newell Rubbermaid and LG Electronics. Catherine began a career at Ford Motor Company, where Catherine was the Customer Intelligence Manager for over eight years. Academically, Catherine holds a Master of International Business Studies (MIBS) and an MBA in International Business from the University of South Carolina, along with a degree in International Business from the University of Georgia - Terry College of Business.