Tricia Kat

Tricia Kat has a diverse work experience spanning several companies. Tricia currently holds the position of Head of Patient Experience at IHH Healthcare since June 2021. Prior to this role, they worked at Changi Airports International Pte Ltd for nearly 20 years. During their time there, they served as a Senior Associate Director, specializing in Airport Service Quality. Additionally, Tricia worked as an Assistant Manager at Raffles Medical Group from 1998 to 2002.

Tricia Kat has a Bachelor of Science (Hons) degree in Biochemistry from the National University of Singapore. Tricia also obtained a Specialist Diploma in Service Experience Design and Innovation from Nanyang Polytechnic. Tricia has additional certifications in Customer Experience: Journey Mapping, Market Research Foundations, and UX Foundations: Storytelling from LinkedIn. Tricia also holds an Advanced Certificate in Training and Assessment (ACTA), but the institution and year of obtaining this certification are not specified.