Nicolas Mbangu

Nicolas Mbangu is an experienced professional currently serving as the Head of Department for Customer Experience & Market Relations at IKEA Group since August 2015. With a focus on enhancing customer satisfaction and building long-term relationships, Nicolas leads a team of over 80 colleagues. Prior to this role, Nicolas was the Management Assistant to the CEO at IKEA Belgium, providing support in various strategic and operational initiatives, and acted as a Secretary of the Country Board. Earlier career experiences include serving as a HR Business Partner, where Nicolas provided strategic HR guidance for management, and as a Business Area Manager in Learning & Development at ManpowerGroup, alongside a role as a Permanent Placement Consultant. Nicolas began professional development with a Bachelor's degree in Marketing from EPHEC and a Master's degree in Sciences du travail from Université libre de Bruxelles.