Steven de Smet

Steven De Smet is an experienced professional in customer management and support, currently serving as the Country Customer Manager for IKEA Group since October 2019. With a significant tenure at IKEA Belgium since November 2012, Steven has held multiple roles including General Manager of the Customer Support Center, Deputy Manager of the Customer Support Centre, and Country Communications Manager. Prior to IKEA, Steven worked at SONY Benelux as a Retail Manager and Manager of Customer Marketing, overseeing operations in Belgium and Luxembourg. Steven's career in communications began at Sony from 1999 to 2010, and earlier experience includes a position as Marketing Coordinator at Black & Decker Benelux. Steven holds a Bachelor of Commerce degree in Business Strategy from KU Leuven, completed from 1992 to 1999.