Elizabeth Hernández Lay

Elizabeth Hern currently serves as the Senior Vice President of Customer Success at Impel, a position held since February 2024. Previously, Elizabeth held significant roles including Head of Managed + Marketing Services at Dealer Inspire and Head of Client Services at Dealer.com, both within the automotive digital marketing sector. Notable achievements include developing strategic visions for revenue growth and client retention. Elizabeth's earlier experience includes serving as Vice President of Strategy + Communications at Design Partner Communications, where consulting for multinational corporations was central, and Director of Global Strategy and Communications at American Express, overseeing operations across 23 international markets. Elizabeth holds a Bachelor of Science in Advertising and Political Science, as well as a Master's degree in Communications Management from Syracuse University.