Fabio Maniscalco

Fabio Maniscalco is an experienced professional currently serving as a Sales Excellence Specialist and Customer Knowledge Specialist at iliad since August 2020. Responsibilities include preparing and delivering training materials for customer care, updating customer care procedures through the company's Knowledge Base, and actively participating in the B2B startup by creating processes and supporting testing and training efforts. Previously, as a Customer Care Specialist, Fabio managed complaints, ensured excellent customer experiences, collaborated with various internal and external teams, and facilitated training programs. Prior experience at Comdata Group from May 2018 to August 2020 involved critical issue resolution, inbound and outbound customer interactions, and coaching colleagues. Fabio holds a diploma as a Geometra from IIS Carlo Cattaneo, completed in 2017.