Kimmi J.

Kimmi J. is a seasoned professional in support operations, currently serving as Support Operations Manager at Illumio since May 2019, following progressive roles including Senior Support Operations Analyst and Support Operations Analyst. Prior experience spans over a decade at Riverbed Technology, where Kimmi J. held multiple positions culminating in Senior Customer Care Analyst, contributing to global support teams and managing licensing and fulfillment cases. Responsibilities included customer issue resolution, data management, and team training. Earlier roles include contract management at Solera | Audatex and data entry at Genentech. Kimmi J. holds a Bachelor of Arts in Digital Communication and Media/Multimedia from California State University Hayward, earned between 2001 and 2006.