Shyam Rathore is a Regional General Manager at Bin Sulaiman Group, specializing in the strategic oversight of Illy Caffè across Dubai and KSA. With over 25 years of experience in the hospitality industry, Shyam has held key positions in high-profile environments including Five Star Hotels, fine dining, and branded coffee chains in India, Russia, and the Middle East. During their tenure at Taj Hotels, they executed initiatives that significantly enhanced guest experiences, while at Costa Coffee, they were instrumental in establishing 44 new coffee houses. Shyam's current role involves driving growth initiatives for Illy and optimizing operations for Columbus Coffee and Copper Branch, with an ambitious plan to open 50 new stores in the next five years. They hold a Bachelor's degree in Business/Commerce from Delhi University.
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