Simone Searchwell

Simone Searchwell is an experienced Customer Care Manager at illycaffè North America, Inc., specializing in B2B customer service and order entry operations since October 2008. Simone excels in EDI-based transactions, training new hires, and managing remote call center environments. Prior experience includes serving as a Crew Manager at White Castle Restaurant, where Simone contributed to operational efficiency by organizing staffing, managing cash, and ensuring quality standards. Simone's educational background includes studies at Mandl The College of Allied Health, UDEMY, Borough of Manhattan Community College, and Dewitt Clinton High School, culminating in a high school diploma.