Cameron Gedemer

Cameron Gedemer has a total of 5 years of work experience in the IT support field. Cameron started their career at Optum in November 2016 as a Technology Support Analyst, where they provided Level 1 helpdesk support to UnitedHealth Group employees. Cameron'sresponsibilities included investigating reported issues and guiding customers through scripted service protocols. Cameron worked in this role until August 2018.

In 2018, Cameron joined Imagine IT, Inc. as a Service Engineer Level 1. In this position, they offered level 1-2 helpdesk support to multiple clients, addressing break-fix issues. Cameron collaborated with vendor support teams to research and resolve problems. After a year, they were promoted to the role of Onsite Service Engineer Level 2 in May 2019. As the onsite IT specialist, they identified, troubleshooted, researched, supported, and resolved technology-related issues.

Overall, Cameron Gedemer has gained experience in providing helpdesk support, investigating issues, collaborating with vendor support teams, and resolving technology problems throughout their career.

Cameron Gedemer attended Inver Hills Community College from 2016 to 2021, where they pursued an A.A.S. degree in Network Technology and Security.