Suzi K.

Customer Success Team Lead (apac) at iManage

Suzi K. has a diverse work experience spanning various industries and roles. Suzi is currently working as a Customer Success Team Lead at iManage since January 2023. Prior to this, they served as a Senior Customer Success Manager at the same company from November 2021 to January 2023.

In 2021, Suzi worked as a Technical Business Analyst at Macquarie Group from May to October. Before that, they held the position of Applications Manager at ESV - Accounting and Business Advisors from March 2019 to May 2021.

Suzi also has experience in the legal field, having worked as a Business Analyst at King & Wood Mallesons from May 2018 to March 2019, and as a Client Technologies Specialist/End User Specialist from February 2014 to April 2018.

Furthermore, they owned and worked as a Personal Trainer/Wellness Coach at BodyFX Personal Training from November 2012 to December 2017. Suzi also has administrative experience, having served as a Senior Legal Administrator/PA at Rockwell Olivier from June to December 2013, and as a Precedents Coordinator at Sparke Helmore from June 2012 to March 2013.

Moreover, they worked as an Editor - Publications and Precedents at Smokeball from March 2011 to June 2012, and as a PA (Global Capital Markets Group - Treasury) at PwC from August 2010 to March 2011. Suzi began their career as a Precedents Technician/National Precedents Administrator at Corrs Chambers Westgarth from July 2005 to March 2010.

Suzi K.'s education history is as follows:

In 2002, they obtained a Statement of Attainment in Real Estate Certificate from Sydney Institute of Technology TAFE.

In 2007, they received a Certificate III in Financial Services (Accounts Clerical) from South Western Sydney Institute of TAFE.

In 2009, they attended a Facilitation Skills Workshop at Aticus.

In 2011, they completed a Diploma in Book Editing & Publishing from Macleay College.

In 2012, they obtained a Master Trainer - Certificate IV and Certificate III in Fitness (Gym and Group Instruction and PT) from the Australian Institute of Fitness.

From 2012 to 2014, they pursued a Certificate of Food & Wellness Coaching from Cadence Health.

In 2014, they participated in a Microsoft SCCM12 Concepts and Administration Workshop Introduction at Microsoft Premier.

In 2016, they completed a Windows Server Group Policy Administration and Troubleshooting WorkshopPLUS from Microsoft Premier.

In 2017, they enrolled in a Word 2013 - Programming in VBA course at DDLS.

Also in 2017, they earned a degree in ISO/IEC 27001 Information Security: The Big Picture from Pluralsight.

In terms of additional certifications, in 2019 they obtained an ITIL 4 Foundation certification from PeopleCert.

In 2021, they completed a Change Management course from the Australian Institute of Management.

In 2022, they acquired the following certifications: Becoming a Male Ally at Work, Inclusive Female Leadership, Inclusive Mindset, and Women Transforming Tech: Breaking Bias, all from LinkedIn.

Links

Timeline

  • Customer Success Team Lead (apac)

    January, 2023 - present

  • Senior Customer Success Manager APAC

    November, 2021