James Hancock has over 17 years of experience in IT support and management, currently serving as the Global ITSM Administrator at Imerys since February 2012. Previously, James held various positions at Imerys, including EMEA UK Support Team Lead, Support Centre Team Leader, and Senior IT Technician. Prior to joining Imerys, James worked at Fowey Community College from February 2006 to February 2012 as an IT Technician and SIMS.net Manager.
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