Bilyana Radulova

Bilyana Radulova is the Senior Director of Customer Engineering at impact.com, where she leads global Implementation Engineering and Technical Services teams. Her focus is on delivering scalable, high-impact solutions for brands, agencies, and enterprise clients. She collaborates cross-functionally to streamline tooling, enhance documentation, and drive automation, helping clients achieve faster time-to-value and long-term technical success.

Bilyana brings over two decades of experience across technical operations, project management, and customer engineering. Before returning to impact.com in 2025, she held senior leadership roles at tvScientific and previously served as Head of Global Technical Services and Principal Technical Solutions Architect at impact.com.