Impact
Charles Pham is an experienced professional with a strong background in customer engineering and technical services, currently serving as the Director of Customer Engineering for APAC at impact.com since August 2017. Prior roles at impact.com include Manager of Technical Services and Solution Architects, Associate Manager of Solutions Architect, and Enterprise Solutions Architect. Charles previously worked at ServiceRocket from October 2009 to July 2016 as an Account Executive and Solution Engineer, and at CustomWare Asia Pacific as an Atlassian Consultant from October 2007 to October 2009, specializing in Confluence and JIRA. Charles began a career as a Market Researcher at Newspoll between September 2005 and March 2008. Education includes a Bachelor of Information Systems in Information Technology from Macquarie University, completed in 2007.
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